January 22, 2014 -- Avoyelles Parish, or Paroisse des Avoyelles, as it is pronounced in French is located near the centerline of Louisiana and is home to over 42,000 Louisianans. The parish is named for the Avoyel Native American tribe that lived in the area nearly two centuries ago.
Inside of Avoyelles Parish, the citizens rely on the Avoyelles 911 Center for their emergency services. When a citizen from Avoyelles dials 911 a dispatcher at the Avoyelles 911 Center is there to assist them with their emergency.
The 911 Center recognized that they had some deficiencies in their mapping program. The system being used would often crash and when issues popped up it seemed that the support staff would take a long time to resolve. The users of the mapping program grew increasingly frustrated at what seemed to be a lack of support from their mapping vendor.
Click here to read the full case study on the Avoyelles Parish 911 Center – Vantage Points Dispatch & Address for PTS
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