"Our customers like the new map feature where they can see service calls at a glance," said Dave Waite, Director of Product Development for MACC. "The use of Esri maps has been very well received by the telecom customer base, and we are very happy with the whole process."
Staff members at telecom companies now use MACC together with Esri to geocode all addresses in the system and therefore more accurately locate customers or assets. Telecom operators can quickly turn to an Esri map for information about service orders, then dispatch technicians based on the most efficient route.
"What Esri does for telecommunication companies is provide a common platform—the ArcGIS platform—to improve customer service delivery," said Randy Frantz, telecommunications and location-based services manager for Esri. "The ArcGIS platform gives you a place to access your business data, manage assets, update network information, integrate work orders, find customer information, and prepare reports." Find out more about Esri technology for telecom at esri.com/telecom.
About Esri
Since 1969, Esri has been giving customers around the world the power to think and plan geographically. The market leader in GIS technology, Esri software is used in more than 300,000 organizations worldwide including each of the 200 largest cities in the United States, most national governments, more than two-thirds of Fortune 500 companies, and more than 7,000 colleges and universities. Esri applications, running on more than one million desktops and thousands of web and enterprise servers, provide the backbone for the world's mapping and spatial analysis. Esri is the only vendor that provides complete technical solutions for desktop, mobile, server, and Internet platforms. Visit us at
esri.com/news.
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