Combining video with voice and text applications to create multimedia services is an important development in the worldwide communications marketplace. Adding video promises to provide a robust new revenue stream for service providers and greatly enhance business solutions, including the contact center. This paper explores market segment trends, multimedia services, key multimedia standards, and the technical components needed to deliver multimedia services effectively. A section on Dialogic and multimedia discusses some of the Dialogic® products that can help make the move to multimedia faster and more cost effective.
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